1. Return / complaint form
Fill in the return / claim form (sample pattern below) and attach it to the package. The document should contain the following data: name and surname, e-mail address or correspondence address, telephone number, indication of the product number and the reason for the complaint, date of purchase and the occurrence of the defect.
2. Product referral
When submitting a complaint, please send the product back with all its accessories and a document confirming the purchase. If there is a need to return funds for a transaction made by the customer with a payment card, the seller will be refunded to the bank account assigned to the payment card of the Ordering Party.
The advertised product should be sent to the following address:
4. Return of goods
In accordance with applicable law, you have 14 days to return the goods. To withdraw from the contract and return the product purchased from us, complete the necessary statement and send it to our address together with the returned product / products:
To the package with the statement and the returned product / products, please also include all accessories received with them and a document confirming the purchase.
The right to withdraw from the contract without giving a reason is not entitled to the consumer if the buyer has opened the sealed packaging of a sound, visual recording or computer program ( recipe from the law ). Additional information
Information on the right to withdraw from the sale and purchase agreement Pursuant to Art. 27 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827), a consumer who has concluded a distance contract may withdraw from it in writing without giving a reason and without incurring costs, except for costs specified in art. 33, art. 34 sec. 2 and art. 35. It is possible to withdraw from the contract within 14 days from the date of delivery of the item. The declaration of withdrawal from the contract should be sent by post to the address of the PASLAND seat, ul. Warszawska 93, 05-092 Łomianki or by e-mail to the following e-mail address: firstname.lastname@example.org. The 14-day period is counted from the date of delivery of the item, understood as taking possession of the item by the consumer or a third party indicated by the consumer, other than the carrier. The goods should be returned immediately after submitting the declaration of withdrawal from the contract, no later than within 14 days, unchanged. In the event of withdrawal from the contract of sale of goods purchased in a set with another product, the entire set will be returned. The consumer is responsible for reducing the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item. The costs of direct return (return) of the goods to the Seller in connection with the withdrawal from the contract without giving any reason within 14 days from the date of delivery of the goods, are borne by the consumer. If the consumer has chosen a delivery method other than the cheapest standard delivery method offered by the entrepreneur, the entrepreneur is not obliged to reimburse the consumer for additional costs incurred by him. The right to withdraw from a contract concluded outside the business premises or at a distance is not available to the consumer in relation to contracts:
- for the provision of services, if the Seller has fully performed the service with the express consent of the consumer, who has been informed before the provision begins that after the Seller has performed the service, he will lose the right to withdraw from the contract;
- in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to satisfy his individual needs;
- in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the packaging has been opened after delivery;
- for the delivery of digital content that is not recorded on a tangible medium, if the performance began with the consumer’s express consent before the deadline to withdraw from